Shipping and return conditions
At the moment we are getting a lot of questions or the communicated indicative delivery times of the on-line orders, these can be delayed by a few days due to extreme crowds at our carriers (DHL / PostNL). If the situation changes, we will always inform you. Our showroom is open as normal.
If you order from Monday to Friday before 4:00 PM, your item will be shipped the same day (if in stock), items ordered on Saturday / Sunday will be shipped on Monday (if in stock). If you have specific wishes regarding shipping
(eg pick up at DHL point) or an evening delivery, it is possible to indicate this with your order.
For the record: all delivery times on our online shop are indicative.
The status of your order can be followed by logging on our site, and you Track and Trace nummer.Ook you will receive post when the order is shipped.
Delivery Costs in The Netherlands free, order volume €50.
Free delivery within The Netherlands and Belgium .
The product is shipped by PostNL / DHL.
You recieve a Track &Trace number, delivery with signature, ensured up to €250.
Outside the Netherlands:
Europe1 € 26,30, Europe2 € 31- (Europe1 and 2 up to 10 KG. Dimensions 100 x 50 x 50 cm. max)
Word-wide: € 98,50 Worldwide shipping up to 20 kilos, Dimensions: 100 x 50 x 50 cm.ensured up to €200.
Returns or Exchanges:
When you ordered the wrong, or if you regret the order, you can proceed the following conditions to return or exchange.
Returns are accepted if item is not damaged or used. Send the item back within 14-days accompanied by the original invoice in proper packaging we will pay the full amount back, except the shipping outside the Netherlands.and the return costs.
Please fill out in the back of the invoice the reason for return and send the article to:
2665 NT Bleiswijk
A packet sent will remain at the risk of New Nordic up to the time the receipt recieve it.
If the package is not delivered within the estimated time after shipping, we advise you to contact contact us. We will contact our carrier.
When a missing by us as typified package we will start the standard missing packages (Research) .
We will notify the carrier in question . They will initiate an investigation, it may take up to 25 business days.
We will wait for this procedure, and take no actions .
Depending on the outcome of the investigation of the carrier, there are follow-up actions possible:
The package will be resent to the delivery address . If the package is no longer required will return to have received in the warehouse, full order amount is refundable.
There will be a new package will be compiled and will be sent , if desired, a refund of the order amount as possible to the customer.
If the carrier has delivered the proof that the package is delivered it absolve Nordic New of any follow-up action.
Some products are excluded from the right of withdrawal. This applies to products that are ordered by Nordic New in accordance with your specific wishes and requirements (also called custom-made products or a made-to-order product).
Think of a specific color, upholstered chairs, armchairs and sofas or a specific version of an article at your request. Light sources (incandescent lamps) are also not covered by the warranty, due to the fact that we have not recently checked whether they were recently purchased, and our sale / showroom items, which are sold in the conditions in which they are and can therefore not be returned. (See also general terms and conditions).
If you are outside the conditions of an item returned that we can not accept this.
Please in doubt, please contact our Customer Service by calling 31 (0)85 1303619 (on weekdays from 10:00 to 18:00) or [email protected]
Please note, the above rules don't apply for articles bought in the sale selection, you cannot return these articles.
The price of international delivery is based on your delivery address and the size and weight of your order.
We use Post NL, FedEx,UPS or DHL for our international delivery services.